Effective Date: March 3, 2025

1. Introduction

Welcome to ROI Flooring (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website https://roiflooringltd.co.uk (“Site”). By accessing or using our Site, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our Site.

2. Website Use

• This Site is intended for individuals 18 years or older.
• You agree to use this Site lawfully and not for fraudulent or illegal purposes.
• You may not copy, reproduce, or redistribute any content from this Site without written permission from ROI Flooring.

3. Services Provided

ROI Flooring offers professional flooring installation, consultation, and repair services for residential and commercial properties. Services provided may vary and are subject to availability.

• All pricing and service details listed on the Site are subject to change without prior notice.
• Any quotes or estimates provided are for reference purposes and do not constitute a binding agreement.
• We reserve the right to refuse service to anyone for any reason.

4. Payments & Transactions

• All transactions made through our Site or directly with ROI Flooring must be completed in full before service is rendered.
• Accepted payment methods will be communicated during the service agreement process.
• Invoices must be paid within the specified timeframe. Late payments may result in additional fees or service suspension.

5. Cancellation & Refund Policy

• Cancellations: If you need to cancel or reschedule a service, please notify us at least 48 hours in advance.
• Refunds: Refunds are subject to review and will only be issued in cases where a service was not provided as agreed. Custom orders or special material purchases may not be refundable.

6. Liability Disclaimer

• ROI Flooring is not liable for any indirect, incidental, or consequential damages resulting from the use of our services or website.
• While we strive for excellence, we do not guarantee that our Site will always be available, error-free, or uninterrupted.

7. Intellectual Property Rights

• All content, images, logos, and materials on this Site are owned by ROI Flooring and protected under intellectual property laws.
• You may not reproduce, distribute, or use any content without express written permission.

8. User Submissions & Reviews

• If you submit reviews, testimonials, or feedback, you grant ROI Flooring a non-exclusive, royalty-free, worldwide license to use, modify, or display your content for promotional purposes.
• We reserve the right to remove any user-generated content deemed inappropriate, misleading, or offensive.

9. Privacy Policy

Your use of this Site is also governed by our Privacy Policy, which can be found here.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

📧 Email: info@roiflooringltd.co.uk
📍 Address:59: Broadfield, Broadhurst Gardens NW6 4JY
📞 Phone: +44 7535 935779